Rettix – one click withdrawal and return for PrestaShop
In Stock
Description
From June 19, 2026, new EU regulations come into force requiring that every online store customer must be able to withdraw from a contract without the need to print and fill out any forms.
What does this look like in the case of PrestaShop?
PrestaShop includes a product return system where you can configure statuses and manage returns, but it has several limitations:
it is available only to customers with a registered account
it requires providing a reason for the return
every paid and shipped order is eligible for return
there is no built-in way to exclude virtual products from returns
there is no built-in way to exclude customized products from returns
MailAlerts module sends notifications only to the shop administrator, not to the customer
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